SAMSON, Ala. (WDHN) — At Mock Refrigeration, Heating, and A.C. in Samson, the phone has been “ringing off the hook” to start the new year, with wind chills dropping into the 20’s and 30’s in the rural flat creek community of western Geneva County.

Central heating issues meant technicians working non-stop to fix the problems are more than just an inconvenience for homeowners.

“It gets so cold the unit has to go into defrost and the heat goes on inside and compensate for the heat pump,” Heating and Cooling Technician, Steve Radney said. “A lot of people panic about burning smells when its the heat strips burning off the dust from the year before, or just not working at all. “

When folks go to sleep and the temperature is in the 60’s and low 70’s, and then they wake-up and it’s in the lower 50’s in the house, there’s a little bit of panic going on.

With abnormally warm temps during December, the current cold temperatures have appeared to hit Wiregrass residents even harder. They had little time to acclimate to the rapid drop in temperature.

“This morning here, it looks like we got one slam out of freon so we got the guys here and are looking for a freon leak,” Heating and Cooling Technician, Brandon Mock said.

On windy mornings, heating and colling technicians say they suddenly become the most popular folks when they’re able to restore heat in a home.

Heating and cooling companies recommend having your central system checked and serviced bi-annually to prevent sudden issues when you need it the most.